Due to the current Covid-19 pandemic, unfortunately parcels are taking a little longer than usual to reach us.
We aim to have all parcels processed within 72 hours once we receive them.
We do our best to completely process returns within 2 days from the date they arrive. During high-traffic periods, it may take up to one week for a return to be processed.
Please note: depending on your bank, refunds may take three to seven business days to appear in your account.
If your transaction was processed via Afterpay or Laybuy, this will be processed within 1 day through into your respective account. Please check your Afterpay account or Laybuy account to see when you can expect a refund or change in repayment.