How can I return my garment under the UPF recall?

Recently, Patagonia learned that certain styles in our popular Capilene® Cool Daily and Tropic Comfort product lines do not meet the UPF 50+ (Ultraviolet Protection Factor) standard as indicated on the garment. Instead, the products are testing in the range of UPF 17-45. These products still provide “good” or “very good” sun protection under international standards and block at least 92% of the sun’s ultraviolet rays. However, the lower UPF range does not meet the UPF 50+ level indicated on the garment, which blocks 97.5% of ultraviolet rays. 

Due to this we are recalling these products for a full refund.

To return your garment:

Please email your Name, Postal Address and Phone Number to [e-mail] 

We will respond with your free return post label and form, and information on the next steps for you to take. 

If you are still unsure, please reach out to our friendly customer service team on 0800 993 962.